Job Wanted Detail View
| Title: | A versatile, results-oriented professional educated to MSc level with more than 3 years experience working in the top tier hotels and companies in customer service. |
| Posted by: | Iryna Novykova |
| Location: | Kharkiv, |
| Date: | May 4, 2014 |
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Details: Employment History Yoga Center “Maharaja Yoga&Spa” Mart 2011 – December 2013: Senior Administrator of Yoga center. Main Duties included: Meeting and greeting visitors, receiving calls Controlling and coordinating administrators, yoga teachers and cleaners work Organising yoga-tours in different countries Was responsible for dealing with all services inquiries and client complaints Functional testing in the center Managing yoga shop with yoga goods and clothes Marketing of promotions and offers Preparing of financial reports Booking air tickets and hotels Taking part in publishing books Working in special fitness program “ProHotel” Hotel booking system “Nezabarom” October 2010 – Mart 2010: Manager Main Duties included: Helping clients to find and book suitable hotel Searching new hotels and to sign a contract Screening phone calls, enquiries and requests, and handling them when appropriate. Dealing with incoming email, faxes and post, often corresponding on behalf of the company. Hotel «Villa Al Marine» (Crimea) April 2010 – September 2010: Administrator Main Duties included: Meeting and greeting visitors, receiving calls Dealing with late arrivals and assist customers with check in and check outs Collecting the cash and generating invoices Working in special hotel program “ProHotel” Finding suitable solutions regarding guest’s needs Resolving the customer’s complaints and take feedback Making reservation Waterpark “Jungles” July 2009 – August 2009: Administrator. Waterpark “Jungles” is a multifunctional entertainment complex with a variety of water attractions, health and beauty services and cafés. Main Duties included: Managed a team of the hall hostesses who were responsible for meeting the guests at arrival. Was responsible for organising events (children's parties, corporate events, birthdays etc.). Was responsible for dealing with all services inquiries and client complaints. Hotel |
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