Job Wanted Detail View
| Title: | Engetic and fun loving American to teach English to all ages! |
| Posted by: | Caterina Herrington |
| Location: | , |
| Date: | August 3, 2003 |
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Details: Caterina Marie Herrington San Antonio, TX 78209 QUALIFICATIONS Self-motivated-experience in instituting and conducting all phases of administrative and educational procedures, organizing and coordinating projects for maximum efficiency. Demonstrated a record of high performance standards including attention to schedules, deadlines, budgets and quality of work. Ability to work independently and institute creative improvements that allowed better management workflow. Summaries of experience include: Methods and procedure development, including training, HR documentation, classroom instruction using approved curriculum. Business Management, Business Systems Analysis, and Communications. Areas of expertise include typing 52 wpm, data entry, and payroll, accounts payable. Administrative support, including secretarial, receptionist. Computer literate in ACCESS, EXCEL, WORD, WINDOWS, and POWER POINT EDUCATION UNIVERSITY OF THE INCARNATE WORD- San Antonio, TX BA –Human Resources (Psychology of Organization and Development) - 2002 M.A.A.-Masters of Administration specializing in Organizational Development- 2003 Currently a PhD candidate specializing in International Education INTERNATIONAL BUSINESS COLLEGE- Lubbock, TX Business Management Certificate- May 1988 SEMINARS AND TRAINING • Workplace Harassment Seminar • Handling Difficult Customers Seminar • HR Management • Classroom Management Seminar • HR Law • HR Documentation Seminar PROFESSIONAL EXPERIENCE ESL Teacher, Colegio Americano de Torreon, Mexico 2002-2003 • Structured lessons to meet the needs of exceptional learners. • Incorporated new multicultural text into standard curriculum. • Tutored students seeking additional guidance with course work. • Regularly communicated with parents to acknowledge superior work and problem areas. • Assessed student performance on formal basis during mid- and end-quarter grading. • Informally communicated progress with students in individual conferences. San Antonio Fighting Back, San Antonio, TX. Summer Program 2002 Observed and instructed in a summer educational program designed for underprivileged, college aspiring high school students. Human Resources, Omni Hotel San Antonio, TX – Summer Internship 2001 Interviewed applicants, prepared power point presentation orientation process, updated job line, reviewed all pre-hire documentation, conducted telephone screening and onsite application process, assisted in daily operations in an administrative status for the Director of Human Resources. Staffing Coordinator, StaffMark, San Antonio, TX 1999-2000 Presented orientation sessions for new hires, interviewed and staffed a variety of positions within the S.W.B call center and professional departments. Conducted telephone screening of applicants, reviewed I9s and withholding with new hires, assisted in the documentation of the hiring process into the Caldwell personnel software. Team Leader Brylane, San Antonio, TX 1998-1999 Conducted the training of team (60 associates). I facilitated briefings and team meetings, quality assurance coaching sessions, monitored associates side by side as well as away from site. Handled all aspects of documentation in regards to attendance, performance reviews, and efficiency and productivity standards. Provided administrative support to Quality department as well as the help desk, handled Kronos updates for payroll and weekly operator status reports. Input associate vacation requests and approvals for personal days. Customer Care Associate II, Pagemart Wireless, San Antonio, TX 1995-1998 Responding to customer concerns, resolving billing and customer services issues, facilitating briefings and team meetings, making recommendations to upper management on methods for improving productivity and reliability, Updated HR attendance documentation and reviewed attendance guidelines with associate, conducted Customer Care Associate and Corporate National Accounts training in classroom environment. Provided administrative support and assisted with special projects. District Manager, Hairtenders, San Antonio, TX 1993-1995 Recruiting, selecting, and assigning staff; conducting seminars and training on latest industry developments; maintaining bank records, monthly inventory reports, and quarterly tax records; handling ordering and receiving of products; reconciling accounts receivable and payable. Sales/Collections/Administration, Wayne Paging, San Antonio, TX 1993-1992 I maintained billing records and invoices, Sales Calls to establish new accounts and to maintain existing accounts. I was involved with training and development of office associates. Handling escalated calls, billing resolution, payroll, handling inbound customer inquiries. Retail Manager, Splendid Excess, San Antonio, TX 1989-1992 Training and development of staff, schedule adherence, HR documentation for the corp. office, inventory, accounts payable and receivables, payroll, customer service, visual display of product, maintaining quality control and assisting in operations of all aspects of the business. Customer Care Team Leader, T.T. I. Long Distance, Lubbock, TX, 1987-1989 Responding to customer concerns, resolving billing issues, facilitating updates to a team of 16-40. Kronos updates to coordinate with payroll coordinator, Weekly operator status updates, assist in classroom training of new customer care associates. Provided administrative support to management as needed and assisted in special projects regularly. I handled a variety of HR duties, updated HR documentation on attendance and quality productivity issues on a daily basis, reviewed Quality-monitoring tapes with associates. |
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