Job Wanted Detail View
| Title: | Multilingual experienced in airline and hotel industry,good communication, organizational, problem solving, leadership,teambuilding negotiating skills. |
| Posted by: | Lina Papaprokopiou |
| Location: | Athens, |
| Date: | January 5, 2007 |
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Details: I'm looking for a job in Oslo Norway as I will move for personal reasons, seeking to improve my norwegian too. Work experience: 2003 - Today at the Hilton Hotel Athens-Greece The two first years as Reservations Agens and for the past 2 years as the Reservations Supervisor.My responsibilities during this two year period, is to support the Business Development deparment in maximising revenue, supervise the day to day operation of the Reservations department ,assessing team member’s erformance. Ensure the satisfaction and loyalty of guests and customers by optimal service in line with established brand standards. Support the Yield Manager in maintaining the accuracy of all revenue data in respective systems and assist in the preparation of the daily reporting process. Good product knowledge provides the capability to identify training needs within the department and educate the team accordingly.Coach and counsel the team to up sell on every given opportunity. Apart from professional training received, I took advantage of the self-study Hilton University program in order to expand my knowledge in the field and consequently achieve better results in my current role. 1991 – 2002 DELTA AIR LINES Inc. , Athens International Airport 1992 – 2002 Senior Airport Service Agent, involved in all Passenger Service Department’s operations which include check-in, ticketing-international fares, reservations, arrival and departure gates as well as baggage service. Assumed Station Ordering Supplies Coordinator’s duties. Since 1994 parallel responsibilities as Airport office Administrative Secretary responsible for station’s monthly reports, and handling of all accounting matters (incoming invoices, code-block issuance, suppliers’monthly payment cheque issuance, responsible for station’s petty cash ) 1991 – 1992 Passenger Service Agent, involved in check-in, ticketing, gates, baggage service. 1990 – 1991 PAN AMERICAN AIRWAYS, Athens International Airport Passenger Service Agent, on a seasonal basis. FOREIGN LANGUAGES: Greek (native),English (fluent), Spanish (very good), French (very good),Norwegian (conversational) COMPUTER LITERACY: Delta Matics, MS Office (Excel, Word), Internet Fidelio (Hotel Property Management System) Horizon (Hilton Intl. and Hilton Corporate central reservation system) On Q (Hilton Intl. and Hilton Corporate inventory control system) |
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