Job Wanted Detail View
| Title: | English Female Learning German Seeks Office Work or Any work |
| Posted by: | Kimberley Harper |
| Location: | Titisee-Neustadt, |
| Date: | February 25, 2009 |
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Details: PERSONAL DETAILS Kimberley Harper PROFILE I am a committed, practical and enthusiastic administrator/Office worker. I have completed my year’s BA modern apprenticeship course and am able to work in a balanced administrative/customer service style both ‘leading by example’ and using empowerment where appropriate. As a General office administrator I am used to decision making, accountability, responsibility and problem ownership. I am a motivated, organised grafter who is tenacious in problem solving, outlook and performance. I have recently located to Titisee-Neustadt in Germany. GENERAL SKILL SET o General Office management/business administration - small business environ. o Excellent customer service and reception skills and experience. o Complaint handling and customer relations. o Data base administration - good knowledge of all Microsoft software. o Stock control and buying. o Typing speed tested at 70wpm. o Routing engineers and service personnel. o Preparation of wages. o Invoice preparation and credit control. o Banking and cash handling. EMPLOYMENT DETAILS April 2008- December 2008- Robert Half International - Service Advisor During my time with Robert Half I worked within the Motor Trade as a Service Advisor for a well established vehicle manufacturer. Dealing with customers and clients on a daily basis, face to face, via email and telephone. This included a vast amount of technical knowledge and complaint handling. This was my last placement before moving to live with father in Germany. March 2007 – February 2008- Repair W Care- Office Administrator – Essex General Background This was a varied and intense role. I ran the office by myself and was responsible for routing and scheduling 4 upholsters working across the south of England. I liaised with large companies such as Land Of Leather and Furniture Village on a daily basis. It was commercially mandatory that all my duties were carried out to a tight schedule and in a professional manner. I achieved significant advances for the business in both company and service promotion. Outline Responsibilities/Achievement Profile o General secretarial duties and tasks o Database administration o Receptionist and customer relations o Invoicing stores and private customers. o Money handling and banking o Invoice preparation and credit control o Stock Control, stocktaking, and buying August 2006 – January 2007 – Calor Gas Southampton - Customer Service Agent General Background My role involved Customer Service and Distribution. The position required extremely high levels of communication skills and resolution capabilities. This involved working quickly yet maintaining high levels of quality and accuracy. In Customer service I handled calls dealing with deliveries, accounts and general information. In Distribution I took orders and facilitated prompt delivery. I also managed install and repair resource allocation for gas tank systems implementing daily runs for 2 geographical areas. Outline Responsibilities/Achievement Profile o Customer Service and relations o Database administration o Credit control o Resource and engineer routing on a daily basis o Customer ordering o Passed numerous internal quality, service and best practice qualifications August 2005 to March 2006 - Fawley Independent Nursery, Training and Consultancy Business Administrator/Asst General Background Having accessed my position at FNTC via Connexions I undertook an apprenticeship in business administration which involved ‘on-the-job’ training and college day release. Fawley Independent Nursery is the sister company of the training provider and I was able to work in close harmony with my assessor enabling me to complete the course ahead of schedule. For large amounts of time I undertook sole responsibility for the administration role within the nursery and presented a highly adaptable profile as a team member being involved in day to day operations throughout the business. Outline Responsibilities/Achievement Profile o General secretarial duties and tasks o Database administration o Receptionist and customer relations o Practical food preparation and cooking for up to 40 children. o Money handling and banking o Invoice preparation and credit control o Event production and fundraising ideas o Meeting and diary management, including minutes o Stock Control, stocktaking, and buying o Develop online strategic marketing and brand solutions for key clients. Qualifications during employment Business administration - NVQ Level 2 , Communication - Level 2, Application of Number - Level 1, Technical Certificate - Level 2, Manual handling, First Aid certification children and adults, EDUCATION Ollivers Battery Primary School:Attended From 1993 to 1998 Kings School Secondry School: Attended From 1998 to 2004 - 7 GCSEs – Maths, English, Leisure and Tourism GNVQ L2,Media Studies, Science, Technology,ICT and ICT key skills. Notes: I am currently attending Volkshochschule in Freiburg twice a week to learn German. |
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