Job Wanted Detail View
| Title: | My Resume |
| Posted by: | Joyce Boyer |
| Location: | Beverly Hills, |
| Date: | January 16, 2010 |
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Details: Joyce Boyer SUMMARY: • Executive Assistant/ Administrative Assistant/ Provider Relations with over 7 years of relevant industry experience in Customer Service other administrative field. • Handled and directed various stages of legal proceedings, e-mails and similar communications from attorneys, clients, and related individuals seeking assistance from the attorneys; Coordinated activities between departments and outside parties ensuring professionalism. • Provided clients with information on the implementation, gathering, analysis, of the client’s case receiving client-sensitive information for data entry, met and exceeded the goals established by our team leaders; assisting in assembling and organizing legal records maintaining policies and procedures over the client-side. • Utilized records management systems, coordinated and responded to complex client requests and inquires interfacing with policy and procedures for participating healthcare providers. • Skilled in interpreting and advising healthcare clients of products and services provided by medical plans, Secure Horizon, and Medicare. • Team Player with excellent communication and customer service skills. TECHNICAL SKILLS: Computer Programming Cert, Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, Internet Explorer) WORK EXPERIENCE: Staffing Personnel/ UCLA Apr’95 to Oct’07 Administrative Assistant III Los Angeles, CA • Under the supervision of the Nurse Manager, provided administrative support to Organ Transplant Coordinators and Program Directors of the Organ Transplant Program; including but not limited to: preparation and processing of patient referrals, screening of program-related calls, scheduling and coordination of out patient for transplant evaluations. • Utilized patient charts to maintain their integrity, posting data and filling out medical documents. • Established priorities with minimal supervision. • Assist in special projects as necessary. Develop and administer systems for information recording, reporting and program administration. Running errands. Staffing Personnel/ UCLA Employee Relations/Executive Assistant/Corporate Finance Services Los Angeles, CA • Created, prepared, completed new hire documentation process. • Maintained records on employee sick leave, vacation and other absences, general employee files and information. • Identifying and participation in human resources policies and program development in coordination with the Director of the Human Resources department and accurate information as required for use in meetings/discussions; work with travel team to coordinate all business travel arrangements and manage and communicate travel arrangements Researched and prepared, composed, and disseminate e-mail and other correspondence, managing routine correspondence independently; Organized, formatted and prepared MS PowerPoint presentations. • Handled and directed various telephone calls, e-mails and similar communications from employees, clients, and related individuals seeking assistance from the departments; Coordinated activities between departments and outside parties ensuring professionalism and a high degree of customer service; scheduled, plan, and coordinated meetings, training and other special events onsite and offsite, including research and preparation of meeting materials, coordination of attendee information including directions/maps and preparation of agenda. Staffing Personnel/UCLA Administrative Assistant/Academic Senate Beverly Hills, CA • Received and screened visitors, and callers. • Responded to inquiries on a variety of matters such as, pending case status, administrative and court. • Scheduled and arranged meetings, conferences and travel arrangements for staff including scheduling transportation and hotel reservations. Staffing Personnel/ TeleTech Communication Nov’98 to Jun’00 Customer Service Representative Burbank, CA • Provided clients with information on the launch of AT&T digital mobile service, receiving client-sensitive information for data entry, met and exceeded the goals established by our team leaders; developed and implemented policies and procedures over the client-side products and services. • Responsible for utilizing integrating systems: PeopleSoft, AS400, video conferencing, PowerPoint presentations County of Los Angeles District Attorney Office Mar’99 to Jun’99 Archive Intern Los Angeles, CA • Served archiving c complete record surveys and accession new collections of information of criminal offenders, migrating witness protection information of collection types, assisted with organization of the physical and digital information, and data capture cataloguing archival database system. Staffing Personnel/Beverly Hills Bar Assoc Nov’05 to Jul’06 Legal Administrative Support Beverly Hills, CA • Under the supervision of Counsel Attorneys, provided legal administrative support: researching legal issues, drafted memos, managing documents using electronic databases, and litigation support software. • Implemented, gathered, and analyzed evidence and information assisting in assembling and organizing legal records, expert witnesses, of counsel hearings, depositions and trial, and assisting in coordination of multiple parties in litigation preparation and other legal support as assigned. Staffing Personnel/Aetna Apr’95 to Jun’00 Administrative Assistant/ Provider Relations Thousand Oaks, CA • Planned, organized meetings formal and informal. • Assigned projects to staff as needed. • Utilized records management systems, coordinated and responded to complex client requests and inquires interfacing with policy and procedures for participating healthcare providers. • Interpreting and advising healthcare clients of products and services provided by medical plans, Secure Horizon, and Medicare. • Coordinated and established educational and training programs, interviewing providers, assisting in the transition from participating group to sole participant. EDUCATION: Bachelor of Arts CSU Los Angeles ACTIVITIES: Created, implemented a summer co-ed session age9-12 year-olds An Evening of the Stars Annual Fundraising Event KPFK Listener-Sponsored Radio Fundraising Event Member of the Beverly Hills bar Association |
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