Job Wanted Detail View
| Title: | Client Liaison/Sales Administrator |
| Posted by: | Martina Brown |
| Location: | Port Elizabeth, South Africa |
| Date: | June 23, 2004 |
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Details: Education School : St Thomas Senior Secondary School Highest Std/Grade : Grade 12 (Standard 10) Year of Completion : 1991 Subject’s Passed : Afrikaans Mathematics English Accounting Biology Business Economics Tertiary Education Institution : Bethelsdorp Technical College Qualification : N4 & N5 Commerce Management Year of Completion : 1994 Subjects completed : Commerce Management Accounting Labour Relations Mercantile Law Institution : Professional Secretarial Finishing School Certificate : Customer Care Year of Completion : 1999 Institution : Kelly Greenoaks Business Skills Training Certificate : Professional Secretarial & Telephonist Year of Completion : 1995 Institution : New Horizons Computer School Certificate : WordPerfect Course Year of Completion : 1994 Institution : The Computer School Certificate : 6 week Computer Course Year of Completion : 1992 Institution : Alpha Typing School Certificate : Junior Typing Year of Completion : 1991 Employment History (temp employment) Employer : Coca-Cola Fortune Job Title : Sales Stats Clerk Period : Current Duties : • Assisting all representatives with opening new Outlets/Stores (those interested in selling the product) • Responsible for gathering all daily & monthly sales reports via SAP R/3 for all managers and representatives. • Assisting with all promotions • Calculating targets for next month for all representatives. • Reponsible for gathering daily statistics for all concered. Previous Employment (Contract Assisgnments) Employer : First Auto (Pty) Ltd (Fleet Management Company) Job Title : Client Liaison Officer Period : 2 yrs Duties : • Controlling the account for South African Police Services Eastern Cape (9 areas +- 3000 vehicles) • Training of new personnel on the SAPS account. • Training clients on Autonet and coordinating presentations. • Provide effective administrative and co-ordination support for the branch. • Provide unequalled service to customers, both external and internal • Assist the Corporate clients in any queries, admin, customer service etc. • All customer related administration. • Process all card orders for new, lost, and stolen notifications and cancellations. • Despatch renewal cards. • Despatch statements and resolve customer’s queries. • Request speed point slips and fraud investigations from merchants. • Enhance customer’s perception of First Auto with regards to professionalism and customer Service • Inform the customer regarding any fraud on First Auto Cards. • General branch admin i.e. stationary accounts, telephone accounts etc. • Liaise with all other Wesbank Auto branches. • Provide unequalled service to customers, both external and internal • Build and Maintain relationships with customers, both external and internal. Employer : Telkom SA Job Title : Human Resources Development Officer Period : January 2001-2002 Duties : • To schedule all training needs on Training and Events module on SAP R/3 Prebooking Booking Informing attendees Confirming attendance • Training all new staff on the SAP R/3 system • To maintain and provide training management information and reports. • To handle queries and follow-up. • Administer projects. • To administer and distribute Certificate of Competency/Equivalence • Arrange venue for training. • Arranging training as requested by Executive Management. • To ensure the nominees are attending the correct training according to their glide path. • Inform management of the results. Employer : Vodacom (Pty) Ltd Job Title : Administration Officer – Operations Department Period : June – August 2000 (3-month contract) Duties : • Vehicle log sheet control and graphing database capturing. • Overtime sheet control and capturing to database. • Leave capturing and administration. • Credit card and petty cash reconciliation. • Stationery orders and control. • Requisition compilation. • Quote acquiring. • Training scheduling for Southern Region. • Capex test equipment tracking and ownership control. • Vehicle service booking and cost recording. Previous Permanent Employment Employer : Aberdare Cables (Pty) Ltd Job Title : Human Resources Secretary Period : November 1994 till March 2000 Duties : • Liaising with internal and external customers including senior management. • Liaising with governmental bodies, consultants’ providers and tertiary institutions. • Maintaining confidentiality in respect of document discretion and information retention. • Controlling all incoming and outgoing telephone calls, emails, faxes and other relevant communication methods in an efficient and professional manner. • Ensuring that all the department’s documentation is completed. • Managed documents information with regards to storage and retrievability. • Maintain the flow of documents internally and externally. • Co-ordinating the Managers travel and accommodation. • Performing general administration functions. • Arranging functions and scheduling of all appointments. • Screening of all telephone calls. • Typing of all documents for the Training Department. • Minutes of meeting – Aberdare Sports Club. • Computer Skills • PC literate (MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet, GroupWise, On Line, System, SAP R/3 Training & Events, Business Warehouse, Oracle) Other Skills • Fluency in English & Afrikaans. • Ability to cope under pressure and meet deadlines • Bright & enthusiastic organiser. • Excellent communication skills, written and verbal • Achievement Driven • Use Imitative • Contribute to team success • Display a passion for customer service • I’m result and target focused • Good interpersonal skills • Assertive and opportunistic • Ability to build/enhance customer relationships • Good interpersonal skills • Sound telephonic skills • Ability to work with minimal or no supervision |
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